You can’t win them all…man comes into shop and orders a frittata with tuna and then complains…”It’s the kinda discusting, ‘healthy’ food that nobody likes… there was some kind of strange and fake looking omelet with fish and some other crap”
Apart from him being surprised that a potato and dill frittata with tuna includes egg and fish…well, what can we do? He complains our mayo is “melted butter mixed with salt” – it’s egg yolk, oil and lemon juice and seasoning – fresh mayonnaise (I think he was expecting the squeezy stuff).
Sadly this is our only right of reply. (UPDATE: The New Hanoian have given us the right of reply. We have addressed the issues here in our reply which should be online soon. Thanks to TNH).
We love and value our customers and work hard to keep them happy. Our staff speak good English, we have a blog with a comment feature, we have a Twitter feed, we have a Facebook page. So many options if people want to give us feedback – good or bad. Bring it on but please do it directly to us and we’ll try and sort it out. We don’t want any unsatisfied customers.
This customer didn’t say a word.
We do try.